SERVICE CHARTER

 

In order to achieve customer satisfaction and continual improvement of performance, the School of Water Resources Science and Technology is committed to be a Centre of Excellency in water resources training, research and technological development. In pursuit of this commitment, the School shall strive to achieve the following quality objectives:

  1. Regularly improve the implementation of the curriculum of its undergraduate and postgraduate degree programmes by planning one month before the start of every Semester.
  2. Regularly review the implementation of research projects by holding project implementation meeting on monthly basis
  3. Increase the number of publications in refereed international scientific journals.
  4. Improve the integration of ICT in water resources research, teaching and learning.

COMMITMENT TO SERVICE DELIVERY

The School is committed to providing the following services in a timely, efficient and effective manner.

NO.

Service/Goods

Requirements to obtain services/Goods

Cost

Time line

1.        

Enquiries

Specify the enquiry

Free

Immediate

2.        

Student Admission

Complete and submit the admission form

Payment of specified  fees

2 months

3.        

Course Registration

Complete and submit the registration forms

Free

2 weeks

4.        

Issuance of course outline

Minimum of 25% registered student for a course

Free

Within the 1st two lectures

5.        

Teaching

Payment of full fees

Specified fees

As per  timetable

6.        

Examination results slip

Sitting for the examinations at the end of Semester

Free

3 months after examinations

7.        

Examination Transcripts

Completion of an Academic Year

Free

At the start of the next Academic Year

8.        

Students and staff disciplinary cases

Evidence

Free

Handle within 30 days

a.        

Official working hours

Weekdays

Free

8.00 am-5.00pm

9.        

Attendance of telephone calls

A telephone call

Free

In 30 seconds

10.    

Response to correspondence

Receipt of correspondence

Free

7 days on receipt

11.    

Clearance of staff and students

Completed Clearance Form

Free

Within 2 days

12.    

Response to complaints, compliments and suggestions

Receipt of complaint, compliment and suggestion

Free

7 days on receipt

“Commitment to Courtesy and Excellence in Service Delivery”
Any service that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to:
THE DEAN
SCHOOL OF WATER RESOURCES SCIENCE AND TECHNOLOGY
SOUTH EASTERN KENYA UNIVERSITY
P.O. BOX 170-90200 KITUI, KENYA

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